About Office for Value & Innovation in Healthcare Delivery (OVIHD)

OVIHD (Office for Value and Innovation in Healthcare Delivery) is UK HealthCare's internal department of experts in quality improvement and process engineering. OVIHD serves to build UK HealthCare's operation as a Lean healthcare organization through coaching and training leaders and frontline staff on the application of quality and process improvement tools and methodologies, as well as the practice of problems solving and changed management principles.

Transformation Triangle

The OVIHD team partners with operation and clinical leadership to identify opportunities for improvement by bringing technical expertise grounded in Lean management to support the improvement system and management system within UK HealthCare. Lean management is built on a foundation of respect for people and the relentless pursuit of reducing waste to drive organizations to continually add value to their customers in an effort to improve quality, cost and customer satisfaction, simultaneously.

  • We deliver excellence as we strive for continuous improvement and innovation

  • We act with integrity, respect and accountability

  • We are passionate about our patients and our service to you

For University of Kentucky staff and faculty members, please visit the OVIHD website here.